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CHANNEL OBJECT
CHANNEL OBJECT
This object contains various contact channels to reach users or teams.
PROPERTY | NAME | TYPE | DESCRIPTION | COMMENTS |
---|---|---|---|---|
#CHANNEL.TYPE | Type | Int | Describes the type of channel | (e.g. Phone, e-mail...) |
#CHANNEL.CATEGORY | Category | Int | Provides addition information about the type of channel | (e.g. Work, home...) |
#CHANNEL.VALUE | Value | String | Value associated to the category of the channel | (e.g. the phone number itself) |
#CHANNEL.COMMENT | Comment | String | Comment associated to the channel | (e.g. "Call from 9-16h",...) |
#CHANNEL.PREFERRED | Preferred | Boolean | Indicates whether the channel should be used for sending notifications | |
#CHANNEL.VERIFIED | Verified | Boolean | Indicates whether it has been verified that the contact channel belongs to the person or team to which it is assigned | The verification is usually done by sending a notification by the contact channel and requesting a response. |
Notice that in order to obtain a specific type of #CHANNEL.VALUE for different #CHANNEL.CATEGORY and #CHANNEL.TYPE combinations, codes defined inOBJECT - OBJECT TREE references should be used.
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